Loyalty Program Ending

Important update
Loyaly Program Ending 12/31/2023

Dear Valued Customers,

We want to inform you that we have made the decision to discontinue our Loyalty Program on December 31st, 2023. We understand that this news may raise questions or concerns, and we are here to provide you with all the information you need. Please take a moment to read the following message, where we'll explain the reasons behind this change and address any potential inquiries you may have. We greatly appreciate your loyalty and look forward to continuing to serve you with the same dedication and exceptional service you've come to experience from us.

We understand that you might have a few extra questions or experience an issue before or after we remove the program on December 31st, 2023 which will result in you sending a message to our wonderful Customer Support Team.

When doing so, please ensure that you include as much information about your inquery in your first message so that our agents can help resolve any questions you may have, as quickly as possible.

Please note that as the date approaches things will get super busy for us around this time of year, due to the holidays and our transition so if you do not receive an immediate response from us, don't panic.

Thank you for your understanding.

Sincerely,
Bigen USA

Frequently Asked Questions

In this section, you'll find answers to some of the most common questions regarding the changes to the Loyalty Program. We understand that clarity is essential, and we aim to provide you with comprehensive information to address any concerns you may have.Your satisfaction is our priority, and we're here to ensure a smooth transition through these changes.

When does the Loyalty Program End?

The Bigen USA website's loyalty program will end at on 12/31/2023 at 11:59AM PST.

How will the discontinuation of the Loyalty Program affect me as a customer?

We understand that change can raise questions, but we want to reassure you that discontinuing the Loyalty Program will not have any negative impact on you, our valued customers. You can continue to enjoy our products and services as you always have. We remain dedicated to providing you with excellent service and quality products.

When is the last day to use my rewards?

The last day to redeem your loyalty rewards is the 12/31/2023. We encourage you to take advantage of your benefits before this date to ensure you can enjoy the rewards you've earned. After this deadline, the Loyalty Rewards Program will no longer be available.

How many rewards can I use per transaction?

You can use up to 3 rewards per transaction. This allows you to choose the options that provides you with the most value for your specific purchase.

How will the discontinuation of the program affect my accumulated points or rewards?

With the discontinuation of the Loyalty Program, any accumulated points or rewards will no longer be valid after December 31st, 2023. We encourage you to redeem your points before this date to ensure you receive the full benefit of your loyalty.

Can I still earn and redeem points before the program ends on December 31st?

Yes, you can continue to earn and redeem points before the Loyalty Program ends on December 31st. We want to ensure that you can make the most of your loyalty. You can earn points with eligible purchases as usual, and you can also redeem your accumulated points for rewards until the program's discontinuation date.

If I make a purchase now, will I still earn loyalty points before the program ends?

Yes, if you make a purchase now, you will still earn loyalty points until the program ends on December 31st. We want to ensure that you have the opportunity to accumulate points and benefit from your loyalty during this period. Feel free to continue shopping and earning points as usual.

Can I receive a statement of my Loyalty rewards account activity before the program discontinuation?

Absolutely, you can access a statement of your Loyalty rewards account activity by logging into your account on the Bigen website. To view your account activity, please follow these steps:
- Sign in to your account on the Bigen USA website, using your credentials.
- Navigate to the Bigen Rewards Program section, where you can access your account details.
Within this section, you will find a statement of your account activity, including information on your accumulated points, recent transactions, and rewards redeemed. If you're unsure how to sign in or access your account activity, you can refer to Section 5, "How to Redeem Points" on our website for step-by-step instructions. We aim to provide transparency and clarity regarding your Loyalty rewards account.

Hey, I got your notice and I can't use it before it expires. Can you extend the deadline?

We appreciate your enthusiasm for the Loyalty Program, and we understand that circumstances may prevent you from redeeming your benefits before the deadline. However, please note that we cannot remove or change the deadline.

Hey, it's now 2024. I'm trying to use my loyalty rewards and can't access/redeem coupons, etc. Help!

We regret to inform you that we are unable to revert or honor previously earned loyalty points or rewards due to the discontinuation of the program after December 31st, 2023. We sincerely apologize again for any inconvenience that this may have caused you.

How to Redeem Remaining Points

Redeeming your remaining loyalty points is easy! Please follow these steps:

  1. Log in to your account on the Bigen USA website.
  2. Navigate to the "Bigen Rewards Program" icon, located on the bottom left side of the screen.
  3. Log-in to your account.
  4. On the "Home" tab, scroll down to "Your active rewards" and all active rewards will be shown.
  5. Click on any of the active rewards and the code will show up.
  6. Confirm your selection and follow any additional on-screen prompts.
  7. Your chosen reward will be applied to your eligible purchase.

Please note that the Loyalty Program will be discontinued on December 31st, 2023, and all points must be redeemed before the specified deadline. If you encounter any issues or have questions during the redemption process, our customer support team is here to assist you. We appreciate your loyalty, and we want to ensure you receive the full benefit of your accumulated points.

Our Commitment to You

Our commitment to providing you with excellent service remains unwavering. While we will discontinue the Loyalty Program, our dedication to your satisfaction and our high standards of service continues. We are here to meet your needs, address your concerns, and ensure that your experience with us remains positive and enjoyable. Your loyalty is the cornerstone of our business, and we remain dedicated to serving you with the same care and attention you've come to expect.

Customer Service Contact Information

Email: bigenusa_support@color.us.hoyu.com
Phone: 1-800-848-4980 Monday - Friday: 9:00 am to 8:00 pm EST
Contact Form

We welcome and appreciate any feedback you may have on the Bigen USA Loyalty Program. Click here for our feedback form.

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